Healthcare
Physiotherapy Centre
Breach Candy Hospital
Navigating Recovery: Overcoming Uncertainty with Thoughtful Design
Physiotherapy centres play a crucial role in helping individuals recover from injuries, manage chronic conditions, and improve their overall physical health. However, the journey to recovery can be filled with uncertainty and concern about what lies ahead. At the Physiotherapy Centre at Breach Candy Hospital (BCH), patients are welcomed into a soothing atmosphere designed to alleviate these anxieties. Softly lit corridors and captivating sea views create a calming environment, while soundproofed therapy rooms ensure privacy and comfort during treatment. This thoughtful approach sets the stage for a serene and reassuring experience, allowing patients to focus on their healing journey.
Crafting a Sanctuary for Rehabilitation
The Physiotherapy Centre at BCH is designed to offer an exceptional healing experience by integrating nature, embracing community, and emphasizing excellence in patient care. The space is thoughtfully crafted to facilitate physical recovery while also supporting emotional well-being. Attention to detail in the design includes elements that create a positive and uplifting therapeutic environment. The soothing sea views and softly lit corridors help reduce anxiety, while soundproofed therapy rooms provide a private and comfortable setting for patients to focus on their rehabilitation.
Journey to Wholeness: Achieving Recovery through Holistic Care
The thoughtful design and attention to detail at the Physiotherapy Centre at BCH contribute to a positive and uplifting therapeutic journey, significantly enhancing the success of the rehabilitation process. The integration of natural elements and a focus on holistic well-being promote physical recovery and emotional support for patients. This approach has led to improved patient satisfaction, with the centre becoming a trusted space for healing and recovery. The emphasis on creating a comforting and effective therapeutic environment underscores BCH's commitment to excellence in patient care and holistic well-being.
“Redefining Hospital Experiences”
Apollo Pharmacy
Counterfeit Crisis: Battling Fake Drugs with Trustworthy Care
In the challenging landscape of India's domestic drug market, where counterfeit drugs form a substantial part, the need for trustworthy pharmacies has never been more critical. According to the World Health Organisation, 35 percent of the fake drugs sold globally come from India, occupying a counterfeit drug market of nearly Rs 4,000 crore. This is where Apollo Pharmacy steps in, making a significant difference. Established in 1987 with the mission to protect consumers from spurious drugs and ensure round-the-clock access to genuine, life-saving medication, Apollo has grown to become India’s largest branded retail pharmacy chain with over 3,000 outlets. The Outpatient Pharmacy, located at the entrance of an Apollo super speciality hospital in Mumbai, exemplifies this commitment by meticulously maintaining its reputation and safeguarding the health of its customers.
Reimagining the Pharmacy: Creating a Sanctuary for Health
The key objective in designing the pharmacy was to ‘de-pharmacise’ the typical hospital pharmacy experience. The store caters to the needs of users in four verticals: Medicine, Surgical, Apollo Life, and Expert, creating a holistic approach to health and well-being. The design ensures sustainability by facilitating good health and fostering a healthy work environment, where happy employees lead to satisfied customers. Simple and non-intimidating interiors make the pharmacy accessible to people from all walks of life. The material palette is kept ubiquitous, while the detailing and materials' articulation provide a unique aesthetic. Features like tilting profiles in the counters ensure privacy, and the brilliant lighting design, with a consistent color temperature and high CIE value, creates a welcoming and health-inducing ambiance.
Pioneering Change: Transforming Pharmacy Experiences
The innovative design of Apollo Pharmacy has had a significant positive impact on both operational performance and people efficiency. By ensuring only genuine medication is provided, the pharmacy has made an ethical impact, fostering trust among customers. The computerized supply chain mechanism effectively manages redundancies, demonstrating the technological impact. Patients and customers have expressed high levels of satisfaction, indicating a strong ethnographic impact. The design also facilitates intuitive navigation and spatial legibility, encouraging more meaningful interactions around life, health, and holistic well-being. This approach has increased profitability for the hospital and enhanced customer lifetime value, highlighting the economic impact. The pharmacy's success in engaging users and providing active and passive waiting options underscores its relevance and usefulness, setting a benchmark for socio-cultural impact and policy innovation in healthcare design.
"Bouncing back to life"
Aquacentric
The Hidden Struggle: Addressing the Surge in Orthopaedic and Neurological Disorders
With over 15 million adults in India affected by osteoarthritis annually and more than 30 million suffering from various neurological diseases, there is a significant need for effective treatment options. Unfortunately, a lack of awareness often leads to stigma and misunderstanding for those affected.
Revolutionary Healing: AquaCentric's Innovative Approach to Therapy
AquaCentric Therapy, the first of its kind in India, offers specialised services across four key areas: Orthopaedics, Neurology, Women’s Health Care, and Paediatrics. The facility is divided into five zones: entry, back of house, and three exercise areas for Land-based, Air-based, and Water-based therapies. Aquatic therapy, performed in water, aids in relaxation, fitness, and physical rehabilitation, offering therapeutic benefits. With body weight reduced to approximately 1/10th in water, exercises become easier and recovery is faster. The centre features three therapeutic, chemistry-controlled warm indoor pools with underwater treadmills, a land-rehab area with strength training equipment, and an outdoor “Ability Garden” with sensory walk paths, providing a comprehensive rehabilitation experience.
Transformative Waves: The Far-reaching Effects of AquaCentric Therapy
Aligned with the Sustainable Development Goals, AquaCentric Therapy's design promotes accessibility and equal opportunities, fostering Good Health and Well-being. The facility has shown significant improvements in Operational Performance, Functional Fulfillment, and Operational Efficiency, leading to numerous success stories. It boasts a Net Promoter Score of 72, reflecting a high willingness to recommend. The facility's impact on clients is evident in increased awareness and positive attitudes, leading to higher usage rates. Economically, there has been a rise in willingness to pay and an increase in trial rates. Users have expressed a high perceived value of the brand due to its engaging and relevant services. Both management and clients acknowledge the design's relevance and usefulness, particularly in terms of ergonomics and movement. Technology plays a crucial role in enhancing convenience throughout the recovery journey.
The water quality in the pools is among the highest in the world, with real-time quality displays available to users.
